Hacking: should you pay ransoms in cryptocurrencies?

A dozen computers crashed, thousands of files inaccessible... In early September, Cyril's Paris-based start-up suffered an attack that paralysed its entire business. Since then, to restore the system, the hackers have demanded payment of a ransom of "several tens of thousands of euros" payable in cryptocurrencies.

"We no longer have access to anything", explains the 35-year-old boss, who has turned to the police 👮🏽 , but does not know how to deal with the ransom. Should we pay? If so, how can cryptos be acquired? Who should pay? Do insurers cover the operation? Are there any special procedures?