Payal Dwivedi

Ajay Dubey is Senior Manager Digital Asset at Niva Bupa Health Insurance, a position he has held since May 2025, based in Gurugram, Haryana. He previously served as Digital Asset Manager at the same company from July 2023 to May 2025, operating within the Marketing department. His current title identifies him additionally as a Strategic Project Manager for AI-powered solutions.

Prior to joining Niva Bupa, Dubey spent nearly four years at SBI Card as Chatbot Manager from July 2019 to June 2023, where he worked on automating manual processes through strategy development, translating business requirements into chatbot functionality, and managing end-to-end AI-related projects involving internal and external stakeholders. Before that role, he held progressively senior positions at SBI Card including Senior Executive, Executive, and Associate, accumulating experience in customer escalation handling, social media, and customer service. His total professional experience spans approximately ten years. He holds a Bachelor of Arts from Delhi University, with a focus in Art/Art Studies.