Faisal Al Tamimi

Faisal Al Tamimi is Head of Digital Assets - Executive Manager at Al Ahli Bank of Kuwait, a position he has held since March 2024. Prior to this role, he served as Head of Alternative Delivery Channels - Executive Manager at the same institution from April 2022 to March 2024, where his remit covered non-branch banking channels. Before that, he led the bank's call center operations as Head of Call Center - Senior Manager from April 2021 to April 2022, with responsibility spanning call center, chatbot, ITM, and social media management.

Al Tamimi has spent his entire post-2012 career at Al Ahli Bank of Kuwait, progressing through a series of customer service and operations roles. He served as Call Center Manager from October 2018 to April 2021, covering inbound, outbound, and operations functions, and as Call Center Assistant Manager from October 2015 to October 2018. Earlier roles at the bank included Team Supervisor and Workforce Reporting Officer. Prior to joining Al Ahli Bank of Kuwait, he worked as a Bank Teller at Commercial Bank of Kuwait from January 2010 to January 2011. His stated areas of expertise include customer services, call centers, MIS, customer experience, and online and mobile banking. Total career experience in banking is cited at 16 years and 3 months.